Frequently Asked Questions

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• How are my tickets shipped?

  Tickets are shipped via FedEx. Shipping via FedEx is secure and safe for both ticket buyers and sellers on our website.

  
  

• Why was my order rejected?

  There is usually some lag time between when tickets are purchased and when the ticket listings are updated. As tickets are sold, listings must manually be updated. This means that your tickets may have been ordered by another customer before you had the chance to submit yours.

   

   

  This is a rare occurrence, but if it should happen to you, please contact us at 866-459-9233 and our customer service representatives would be happy to help you find a similar seat or a seat at a similar price.

   

• When will my tickets ship, and how soon will they arrive?

  Many tickets are available to you before they have even been printed, which gives customers an edge on getting great seats in advance. Because this sometimes happens, tickets may not be “in hand” at the time of purchase.

   

   

   

  Seller notes often indicate when an order will ship (at the latest), so customers know when to expect their tickets. They may also note that tickets are “in hand,” which means they can ship immediately. After your tickets have shipped, you will receive a FedEx tracking number, so you may track your purchase.

   

   

   

  Either way, we guarantee your tickets will arrive in time.

• Will my seats be together?

  Tickets are guaranteed to be together, unless the seller’s notes say otherwise. If tickets are listed in a general category, zone, section, or row, we guarantee that they will be together. Examples of these sorts of notes are: “Zone A,” “Section 200,” “Row 102,” etc.

   

   

  However, sometimes the notes say something like “Section 2, rows A-Z” or “Section 2, Rows A and B, piggybacked” which lets you know that the seats may not be together. If they are “piggybacked,” it means one seat is in front of the other, but in 2 separate rows.

• Why aren’t seat numbers listed for the tickets?

  Seat numbers are not listed to prevent double-booking tickets. Because transactions take place in real time, it is possible for a set of tickets to be purchased at the exact same time by two different individuals. In order to prevent this confusion, tickets are listed instead with general rows and sections. 

  
  

• Why is there someone else’s name on my ticket?

  The name on a customer’s ticket will be the name of the original purchaser. Therefore, your name will not be on the ticket purchased through Universal Stubs. However, please note that the name on the tickets will not affect your ability to access the event. The most important aspect is that the bar code on the tickets scans when entering the event.

  
  

• What is an E-Ticket?

  E-Tickets are printed on paper, unlike hard tickets which are printed on cardstock. These paper tickets will have a barcode and will be valid for entry into an event.

  
  

• What if the event is cancelled?

  If an event gets permanently cancelled, you are eligible for a 100% refund.

   

  Please note that the refund constitutes the price you paid for the tickets, and does not include shipping costs that you may have incurred as part of the purchase process.

• Can I cancel an order after it is placed?

  As a general rule, all sales purchased through Universal Stubs are final. Please be absolutely sure you want to purchase the tickets before ordering.

  
  

• Can tickets be shipped to a P.O. Box?

  
  

  Yes, tickets can be shipped to P.O. Boxes. Just un-check the box next to “use my billing address as the shipping address” in checkout and enter your P.O. Box information.